Privacy policy

Whitebeam: EU Guarantee Notice, a Shopify app made by Whitebeam. Last updated 5 November 2026.

What this app stores

• Your shop domain and the access token Shopify issues at install, so the app can talk to your store.
• Your settings: the fallback language, your plan, how far you are with setup, whether the daily check is on, and the address its emails go to. That address starts as your shop's contact email from Shopify, and you can change it in the app.
• Your storefront checks: the page checked, the time, whether a shopper could see the notice and in which language. On the Proof plan each check also keeps a screenshot of the page as an anonymous visitor sees it. You can see all of this under Check history.
• A short log of what happened with the app on your shop, by shop domain: installed, uninstalled, a plan chosen, a check passed or failed, the free check used. It holds nothing about your customers. It stays after you uninstall, so that reinstalling does not hand out the free check again.
• The three values of a GARAN label, stored on your products in Shopify as metafields. They belong to you and stay in your store if the app is removed.

What this app never stores

No customer data of any kind. The app does not request access to orders, customers or checkout, so it cannot read who bought what, names, addresses, emails or payment details. If you enter your storefront password for a check, it is used for that one check and is never saved or logged.

Checking your storefront

The app loads your public shop pages the way a visitor's browser would, in a real browser on our server, and checks whether the notice can be seen. It does this when you press "Check storefront", and on the Proof plan once a day while the daily check is on. It identifies itself as EU-Guarantee-Notice-Checker in every request. It is never logged in as a customer.

Emails

The app sends a few emails to your shop: a welcome email after install and one follow-up. If the daily check is on, also one the first time it finds the notice live, one when the notice stops showing and one when it is back. They are delivered through Resend.

If you add the notice to your order confirmation email, the notice image in it is loaded from our server when your customer opens the email. Like any web server, ours logs each request (IP address, time, browser) for 14 days, only to run and secure the service.

How long it is kept

Check results are kept while the app is installed. Screenshots are all kept for 90 days, then one per page per week plus every failed check for up to a year, and then deleted.

Deletion

Uninstalling deletes your session, your settings, your check history and its screenshots at once. There is no export, so save anything you want to keep before you uninstall. Shopify sends a shop redaction request 48 hours later, and the app deletes again then, in case anything was left. Only the short log described above remains.

Sub-processors

• Hetzner: the server the app runs on, in the European Union.
• Resend: delivery of the app's emails, which means the recipient address and the email itself.

No analytics, advertising or tracking services are embedded in the app or in the storefront code it adds.

Your rights

To see what the app holds about your shop, or to have it deleted without uninstalling, email us at the address below.

The artwork

The notice and the GARAN label shipped with this app are the European Commission's own published files, used unaltered as Implementing Regulation (EU) 2025/1960 requires. This app is not affiliated with or endorsed by the European Commission, and it does not provide legal advice.

Contact

support at whitebeam dot app